Terms & Conditions

Gallery

Royal Malewane & Africa House

Birkenhead House & Villa

La Residence & Villas

All Accommodation rates are guaranteed for the dates/periods confirmed.

All transfers and additional activity rates that are outsourced are not guaranteed and may be changed without prior notice.

PUBLISHED RATES

Rates at Royal Malewane & Africa House and Birkenhead House & Villa are published on a full board basis inclusive of; accommodation, all meals & snacks, tea and coffee, all local beverages, a full minibar, laundry services and complimentary wifi. At Birkenhead House & Villa a complimentary shuttle to and from the town of Hermanus is also included. The rates for La Residence & Villas are published on both a bed & breakfast rate as well as a full board rate. The bed and breakfast rate includes; accommodation, breakfast and snacks, tea and coffee, all local beverages, a full minibar, laundry services, complimentary wifi and a shuttle to and from the town of Franschhoek. The full board rate has the addition of lunch and dinner included.

All S.T.O rates are nett and non-commissionable.

All rates include 14% VAT and tourism Levy. Should the government increase any of these then the hotel reserves the right to increase the rates.

All rates are quoted in South African Rands (ZAR) and foreign currency payments are accepted at the banks daily rate of exchange valid in South Africa on the date that the payment is received. Payments must be made in South African Rand via wire transfer, nett of bank charges (all charges for remitters account).

TRANSFERS

Transfers to and from the nearest airport to Royal Malewane & Africa House, Birkenhead House & Villa and La Residence & Villas can be arranged at an additional cost.

PRICING, PAYMENT AND CANCELLATION POLICY

A reservation is not secure until such time as a deposit has been received. Royal Malewane & Africa House, Birkenhead House & Villa, and La Residence & Villas reserve the right up until this time to cancel such reservations without prior notice. A 25% deposit is payable within fourteen (14) days from date of confirmation, with the balance due fourteen (14) days prior to guests' arrival at the lodge/hotels. A 25% non­refundable deposit is payable within fourteen (14) days from date of confirmation for all group bookings and all bookings between the Christmas and New Year peak season - (15 December to the 15 January).

Payments can be made either via a direct wire transfer instruction or internet transfer in South African Rands, nett of bank charges to:

ROYAL MALEWANE & AFRICA HOUSE

Acc Name: Royal Malewane (Pty) Ltd
Bank Name: Standard Bank Hoedspruit
Account No.: 033358613
Branch No.: 002752
Swift Code: SBZAZAJJ

BIRKENHEAD HOUSE

Acc.Name: Birkenhead House (Pty) Ltd
Bank Name: Standard Bank-Hermanus
Account No.: 280 080 565
Branch No.: 050312
Swift Code: SBZAZAJJ

BIRKENHEAD VILLA

Acc.Name: Birkenhead House (Pty) Ltd t/a Birkenhead Villa
Bank Name: Standard Bank-Hermanus
Account No.: 282 510 435
Branch No.: 050312
Swift Code: SBZAZAJJ

LA RESIDENCE & VILLAS

Acc Name: La Res Franschhoek (Pty) Ltd
Bank Name: Standard Bank – Claremont
Account No.: 271 696 869
Branch No.: 025109
Swift Code: SBZAZAJJ

All bank charges are for the remitters account.

A copy of the bank draft/transfer or deposit slip should be faxed to our  central reservations office at +27 (0) 015 793 0633 or + 27 (0) 15 793 015 2879.  Failure to notify us of the required details may result in the release of the rooms held, as we will be unable to trace your booking and process the payment.
Please quote Reservation Number on all correspondence.

Cancellation fees will be levied in the event of cancellation and in accordance with the reservation terms and conditions of Royal Malewane & Africa House, Birkenhead House & Villa and La Residence & Villas.

The following cancellation fees will be applied should a booking be cancelled within the following period: 8 - 4 weeks prior to arrival 25% of total accommodation, 4 - 2 weeks prior to arrival 50% of total accommodation, 2 weeks prior to arrival 100% of total accommodation.

All Group reservations and bookings between the 15 December and the 15 January carry a 25% non-refundable cancellation fee.

We would suggest that you are covered by a travel insurance policy in the event of an unforeseen cancellation.

CHILD POLICY

Royal Malewane
Main lodge area: No children under the age of 12 are accepted in the double luxury suites or the main lodge area, unless the entire lodge is booked for exclusive use.

Royal Suite and Malewane Suite: Children of all ages are welcome in the Royal Suite and the Malewane Suite if booked on an all inclusive basis (i.e. private chef, private butler, 4 complimentary massages and private game drives).

Africa House: Children of all ages are welcome in Africa House if booked on an all inclusive basis (i.e. private chef, private butler, and private game drives).

Birkenhead House & La Residence
No children under the age of 12 unless the entire hotel is booked for exclusive use.

Birkenhead Villa & La Residence Villas
Children of all ages welcome.

 

"To give guests a complete experience and a perfect stay"